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Energy Coaching Institute – Terms, Policies & Disclaimers

Last Updated: September 22, 2025

Introduction

Welcome to the Energy Coaching Institute (ECI). By accessing or using the ECI website, online courses, or on-site trainings, you agree to comply with these Terms and Policies. If you do not agree with any part of these Terms, please refrain from using our services.

All references to “Institute,” “ECI,” “we,” “us,” and “our” refer to Mona Hassan.

These Terms apply to:

 

1. Terms of Use

1.1 Acceptance of Terms
By accessing our website or participating in online or on-site trainings, you agree to these Terms of Use, along with all applicable laws and regulations.

1.2 Eligibility
You must be at least 18 years old to participate. Minors may only attend on-site trainings with parental or guardian consent.

1.3 Website Use
You may browse, register, and participate in ECI programs for personal and educational purposes only. You may not reproduce, distribute, or commercialize any content without express written consent from ECI.

1.4 Online Trainings

  • Access to course materials is granted upon registration and full payment.

  • All online content is for personal use only; redistribution or sharing is strictly prohibited.

  • Refunds for online courses are limited as outlined in the Refund Policy.

1.5 On-Site Trainings

  • Participation is voluntary and may involve physical, energetic, or embodiment exercises.

  • All on-site participants must sign a waiver acknowledging risks and releasing liability upon arrival.

  • ECI is not responsible for personal injuries, accidents, or property loss during on-site trainings.

1.6 Intellectual Property
All content—including text, videos, graphics, and course materials—is the property of Energy Coaching Institute (ECI) or its licensed partners. Unauthorized use is prohibited.

1.7 Limitation of Liability
ECI is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or participation in online or on-site trainings.

1.8 Modifications
ECI may update these Terms at any time. Continued use of the website or participation in trainings constitutes acceptance of the updated terms.

1.9 Governing Law
These Terms are governed by Austrian and EU law. Any disputes will be resolved in the courts of Austria, unless otherwise agreed in writing.

 

2. Privacy Policy

2.1 Information We Collect

  • Personal Data: Name, email, phone number, billing information, and course registration details.

  • Non-Personal Data: IP addresses, browser type, cookies, and usage patterns.

2.2 Cookies
Our website uses cookies for functionality and analytics purposes. No personal information is stored in cookies.

2.3 How We Use Your Data
ECI uses your data to:

  • Deliver our programs and services efficiently

  • Customize your experience on our websites

  • Process payments securely

  • Analyze usage trends to improve services

  • Send marketing communications, if you have opted in

2.4 Third-Party Processors
ECI does not sell your personal data. We may share personal data with trusted service providers such as payment processors, web hosting companies, analytics tools, and email platforms. These providers are bound by confidentiality and data protection agreements.

2.5 Data Security
We implement technical and organizational measures to protect your data. Access is restricted to authorized personnel only.

2.6 EU Rights
EU residents may request deletion or correction of personal data via the membership portal, except where retention is legally required (e.g., financial records).

2.7 Digital Product Access & Usage

  • Online course purchases grant personal, non-transferable access to the content via Kajabi.

  • Redistribution, reproduction, or resale of course materials is strictly prohibited.

  • ECI reserves the right to suspend or terminate access for users who violate these terms.

2.8 Questions or Requests
For any questions or privacy concerns, please contact: [email protected]

 

3. Refund & Cancellation Policy

3.1 Online Training Programs

  • 14-Day EU Right of Withdrawal: You may cancel and request a refund within 14 days of purchase only if the training has not started and the online content has not been accessed.

  • Content Access Disclaimer: Once you gain access to online course materials, all sales are final. No refunds, cancellations, or exchanges will be issued after content has been accessed. By purchasing, you acknowledge and agree that access is immediate and non-reversible.

  • Refunds will be processed through the original payment provider.

3.2 On-Site Training Programs

  • No Refunds: Payments for on-site trainings are non-refundable, as they are bundled with online access and cannot be separated. Participants who choose not to attend on-site sessions will not receive reimbursement.

  • Code of Conduct & Liability: Attendance at on-site trainings requires compliance with the Energy Coaching Institute Code of Conduct and acceptance of the Liability Waiver & Disclaimer. By participating, you agree to follow all safety, behavioral, and participation rules outlined in these documents.

  • The Institute reserves the right to remove any participant for misbehavior or non-compliance, without refund, in accordance with the Code of Conduct.

3.3 Exceptions

  • Sales of certifications, advanced programs, or special packages are final unless legal regulations require otherwise.

 

4. Disclaimer & Liability Waiver

4.1 General Disclaimer

  • All Energy Coaching Institute (ECI) trainings, whether online or on-site, are for educational and personal development purposes only.

  • They do not replace medical, psychological, or professional advice.

  • Always consult a qualified professional before making health, lifestyle, or medical changes.

4.2 Participation Waiver

  • I understand that Energy Coaching, Embodiment Practices, and Coaching Exercises may involve physical movement, guided energy work, and personal reflection. Participation carries inherent risks, including physical discomfort or injury.

  • I will listen to my body, stop any activity if I feel discomfort, and seek facilitator support.

  • I accept full responsibility for any harm that may result from participation.

  • These practices are not a substitute for medical or psychological care, diagnosis, or treatment.

  • They are not recommended for persons prone to mania, delusions, or psychosis.

  • I acknowledge that a licensed physician has verified my good health and physical/mental fitness to participate.

  • I will inform facilitators of any medical conditions or limitations prior to sessions.

  • If pregnant, postpartum, or post-surgery, I confirm I have my physician’s consent to participate.

  • I waive any claims against the Energy Coaching Institute, its facilitators, and staff to the fullest extent permitted by law.

4.3 Media & Data Consent

  • I understand and agree that photographs, video footage, and testimonials may be used by ECI, including on social media, marketing, or journalistic platforms, without restriction.

  • The Institute may modify, reprint, or combine images with other media, without monetary consideration, while ensuring that no images linked to personal data are published without explicit consent.

4.4 Acknowledgment

  • By attending any online or on-site program, I confirm that I have read, fully understand, and accept the above terms and conditions of this Liability Waiver & Disclaimer.

  • My participation constitutes my voluntary agreement to all points outlined herein.

4.5 Special Considerations

  • Pregnant participants or those with medical conditions must consult a physician before participating.

  • Minors require parental or guardian consent for on-site activities.

4.6 Code of Conduct - Online & On-Site Training Policy

The Energy Coaching Institute is committed to providing a safe, respectful, and professional environment for all participants in online and on-site trainings.

By participating, I agree to:

  • Respect: Treat all staff, facilitators, and fellow participants with courtesy. Harassment, discrimination, or offensive behavior is prohibited.

  • Safety: Follow instructions related to physical activities, embodiment exercises, and health & safety guidelines.

  • Confidentiality: Respect the privacy of other participants. Personal information may not be shared without consent.

  • Substance Policy: Alcohol, recreational drugs, or illegal substances are prohibited during sessions.

  • Property: Respect the property of the venue, Institute, and other participants.

  • Technology & Recording: Unauthorized recording, photography, or filming of sessions or participants is prohibited unless explicitly allowed.

Right to Remove Participants:

  • ECI reserves the right to remove any participant from online or on-site trainings for:

    • Violating the Code of Conduct.

    • Engaging in disruptive, unsafe, or disrespectful behavior.

    • Refusing to follow facilitator instructions regarding exercises or safety.

  • Participants removed for misbehavior or non-compliance are not entitled to any refund, and ECI is not responsible for travel or accommodation costs.

4.7 Result Disclaimer

  • ECI provides personal development, energy coaching, and embodiment training designed to support growth, learning, and self-awareness.

  • Results may vary based on individual capacity, engagement, desire, and effort.

  • ECI is not responsible for participant actions or outcomes.

  • Testimonials and case studies reflect exceptional results and are not guaranteed or typical.

  • Success depends on background, commitment, motivation, and willingness to engage fully in the program.

4.8 External Links

  • Our website may contain links to third-party websites or services not controlled by ECI.

  • ECI is not responsible for the content, privacy policies, or practices of third-party websites.

4.9 Product Delivery

  • Upon purchase, participants will immediately receive an email with a link for direct access to the program.

 

5. Compliments & Feedback Policy

5.1 Our Aim

The Energy Coaching Institute (ECI) is committed to providing high-quality online and on-site trainings, coaching, and services in an open, accountable, and professional manner. We believe that listening to participants’ feedback, both positive and constructive, is one of the most effective ways to enhance our programs and support your growth.

We aim to ensure that:

  • Sharing feedback or compliments is simple and accessible.

  • We welcome all positive experiences, suggestions, and ideas for improvement.

  • Feedback is treated thoughtfully and respectfully.

  • We respond when appropriate, for example, by acknowledging your input or explaining any actions taken.

  • We learn from feedback to continually improve the quality of our trainings, coaching, and services.

Many concerns are resolved quickly through informal communication, and we encourage participants to share their thoughts openly with staff or facilitators.

Our goals in handling feedback are to:

  • Listen actively and understand participants’ perspectives.

  • Use insights to improve programs and the overall participant experience.

  • Maintain a respectful and professional environment for all.

This policy applies to all online and on-site participants and covers feedback regarding our programs, services, facilitators, staff, and community interactions.

5.2 Responsibilities

ECI’s Responsibilities:

  • Acknowledge feedback promptly.

  • Respond thoughtfully within a reasonable timeframe.

  • Handle input sensitively and professionally.

  • Take appropriate actions where necessary to improve services.

Participant Responsibilities:

  • Share feedback, suggestions, or compliments in writing to [email protected]

  • Raise concerns respectfully and directly with a staff member when needed.

  • Provide clear information about your experience, including any ideas for improvement.

  • Allow the Institute reasonable time to respond or act on feedback.

     

5.3 Submitting Feedback 

We value your input and encourage you to share your experiences, ideas, and suggestions. For any feedback, please contact [email protected]

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